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Refund/Return policy

Refunds

Once your return has been received and inspected, we'll notify you of the approval status. Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or we made an error with your order.

We want you to love your order. If you're not completely satisfied, let us know (:

Exchanges

At this time, we do not offer direct exchanges. If you need a different size, please return your eligible item for a refund (if approved) and place a new order.

Returns are accepted within 14 days of delivery.

To be eligible for a return, items must:

• Be unworn, unwashed, and in their original condition.

• Be free of stains, odors, pet hair, or any signs of wear.

Items that do not meet these conditions may be declined.

Lost & Stolen Packages

Once your order has been shipped and handed over to USPS, you will receive a tracking number via email.

Kenkyo is not responsible for packages that are lost, stolen, or delayed after they have been marked as delivered by the shipping carrier. If your tracking shows that your package has been delivered but you cannot locate it, we recommend:

• Checking around your delivery location and with household members or neighbors.

• Contacting your local USPS office for additional delivery information.

• Filing a missing mail or lost package claim with USPS if necessary.

If your package appears to be lost in transit or you need assistance, please contact us. While we cannot guarantee a replacement or refund for carrier-related issues, we'll do our best to help you work with USPS to locate your package.

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.