Orders

How do I place an order?
Simply browse our collections, select your preferred item and size, add it to your cart, and complete checkout through our secure payment process.

Can I change or cancel my order after placing it?
We begin processing orders as soon as possible. If you need to make changes or cancel your order, please contact us immediately. We cannot guarantee changes once an order has entered processing or fulfillment.

Will I receive an order confirmation?
Yes. After completing your purchase, you will receive an order confirmation email. Please check your spam or promotions folder if you do not see it.

Shipping

Where does Kenkyo ship?
Currently, we ship within the United States.

What shipping carrier do you use?
Orders are shipped using USPS.

How long does shipping take?
Orders are processed after payment confirmation. Shipping times may vary depending on location and carrier delays.

Will I receive tracking information?
Yes. Once your order has shipped, tracking information will be provided when available.

What happens if my package is lost or stolen?
Once a package has been marked as delivered by the shipping carrier, Kenkyo is not responsible for lost or stolen packages. Please contact the shipping carrier for assistance with delivery issues.

Products & Sizing

How do I know what size to order?
Please refer to the sizing chart provided on each product page. We recommend reviewing measurements carefully before placing your order.

Are your items unisex?
Many of our pieces are designed with a unisex fit. Please refer to each product's description and sizing information for details.

Will colors look exactly like the photos?
We do our best to accurately display our products. However, colors may vary slightly depending on lighting and your device screen settings.

Pre-Orders

What is a pre-order?
A pre-order allows customers to reserve an item before it is ready to ship. Items are produced or prepared after orders are placed.

When will my pre-order ship?
Estimated shipping dates will be provided on the product page. Please understand that production timelines may change due to manufacturing or fulfillment delays.

Can I cancel my pre-order?
Pre-orders are made specifically based on customer demand. Please review our cancellation and refund terms before purchasing.

Payment

What payment methods do you accept?
We accept secure online payments through our available payment providers.

Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers. Kenkyo does not store your full payment card information.

Contact

How can I contact Kenkyo?
For questions, order support, or general inquiries, please reach out through our Contact page. We will do our best to respond as soon as possible.

Frequently Asked Questions (FAQ)